Responsible Gaming
Divinoplay promotes responsible gaming and views it as pure entertainment. At www.divinoplay.com, you can play in a healthy, controlled and safe way.
Gaming should be entertainment
Sometimes you lose, but that is part of the game. Divinoplay advises you to play responsibly, for fun and entertainment, setting aside the possibility of winning.
Do not let gaming interfere with or impact your family or your work.
Our commitment
Divinoplay has developed tools to help players enjoy the gaming experience responsibly.
Unfortunately, this is not always enough, and some players may become more fascinated by the possibility of winning than others, without recognizing the risk involved in uncontrolled gambling.
For some people, gambling can become compulsive, ignoring those risks and sometimes resulting in significant financial losses.
What are the warning signs?
The first step in fighting compulsive gambling is recognizing that there may be a gambling addiction problem. We recommend that you evaluate yourself regularly by answering the following questions:
- Are you excessively absorbed in gambling (for example, constantly reliving past gambling experiences, planning your next session, or looking for ways to get money to gamble)?
- Do you need to gamble with increasing amounts of money to achieve the same level of excitement?
- Have you tried to reduce, control or stop gambling, but without success?
- Do you feel nervous or irritable when you try to reduce or stop gambling?
- Do you use gambling to escape from problems or to relieve feelings of sadness, guilt, anxiety or depression?
- After losing, do you often return to gamble again in order to recover losses?
- Do you hide your gambling involvement from family or friends?
- Have you committed illegal acts such as forgery, theft, fraud or embezzlement to finance your gambling?
- Have you jeopardized or lost an important relationship, a job, or educational or career opportunities because of gambling?
- Do you rely on others to provide money to relieve a desperate financial situation caused by gambling?
If you answered yes to any of these questions
If you answered positively to any of the questions above, do not hesitate to contact us through our 24/7 live chat by accessing the icon at the bottom right of the page.
18+ Only
To register and play at Divinoplay, you must be of legal gambling age. People under 18 years old may not open a gaming account.
We also recommend that every time you finish playing, you log out and keep your account access details in a safe place to prevent minors from accessing your account, especially if you live with minors.
Account closure
If you wish to permanently close your account, you can request it through our live chat.
Please note that you must withdraw any funds you may have in your account before proceeding with the request to close “My Account”.
You may reactivate your account by contacting our Customer Support team, who will evaluate your case in order to assist you.
Some good advice
- Play at Divinoplay for fun and not as a way to make money.
- Control the time you spend on gambling sites, as well as the money you spend.
- Play with money you have available and can afford to lose. Remember there is no guarantee of winning.
- Do not gamble to recover what you have lost.
- Do not let gambling interfere with your family or work life. If you think this is happening, talk to us or seek help from other sources.
- Never gamble under the influence of alcohol or strong medication, or to cheer yourself up if you feel depressed or are recovering from a gambling addiction.
https://www.responsiblegambling.org/
https://responsiblegambling.org.za/
If you need help
You can also contact us through our 24/7 Live Chat by accessing the icon at the bottom of the page. We will be happy to help you.
Remember that we are available 24 hours a day, 7 days a week. All information you provide will be treated confidentially, and we will guide you on the use of all the tools available on our platform. Trust us, we are ready to help you.