Privacy Policy
Your personal data is important to us. This Privacy Policy explains what data we collect, how we use it and how you may manage your privacy settings.
General information
Please also read our Terms and Conditions, which determine the terms governing the services we offer.
If you are unable to provide the personal data we request, we may not be able to provide the services you have requested or allow you to enjoy certain aspects of them.
When first-person pronouns are used in this Privacy Policy, they refer to the Company. The term “Website” refers to www.divinoplay.com. Second-person pronouns refer to the person using the Website.
Categories of personal data we collect
The Company directly collects and processes different categories of personal data. This list is not exhaustive, and additional information may be requested in accordance with this Privacy Policy and applicable legal requirements.
- Identification data, such as first name, last name, tax identification number, date of birth and identity document details.
- Contact information, such as address, phone number and email address.
- Financial information, including account information, received or sent payments and other related transactions.
- Information about your education, profession and family, such as education level, institution, marital status, workplace and related information.
- Information related to your use of services and your preferences, habits, personal settings, surveys, contests and campaigns.
- Activity on the Website, including bets placed, winnings received, payments, withdrawals, preferred games and communications with customer support.
- Technical and device data, such as IP address, device identification, browser, operating system, carrier, language, city, region and country.
- Information about your visit, navigation and interaction with the Website, including dates, response times, errors, time spent on pages and user behavior.
All personal data you provide to us may be used to create and manage your account, as well as for security and marketing purposes.
Data related to gambling addiction
We are also required to process certain health-related data connected to gambling addiction. Such data is retained indefinitely and cannot be deleted, as it is used to satisfy legal requirements related to responsible gambling.
Legal grounds and purposes for processing personal data
We process your personal data when one of the following legal grounds applies:
- Processing is necessary to enter into and perform a contract.
- Processing is necessary to comply with legal obligations.
- Processing is necessary to protect our interests or those of third parties.
- We have received your consent.
We process personal data for, among other purposes:
- Providing services.
- Sending administrative information, including policy updates and changes to terms.
- Sending marketing information unless you have opted out.
- Assessing and mitigating risks related to money laundering, terrorism financing and transactions.
- Complying with legal obligations and government or regulatory requests.
- Handling legal claims related to our interests.
- Providing additional services.
Data retention period and deletion of information
The retention period for personal data depends on the specific reason for which the Company processes it. In determining retention periods, we consider agreements with you, our contractual obligations, our interests and applicable legal requirements.
We only allow deletion of personal data where the relevant service provides such functionality and where the law does not require retention. In some cases, the right to deletion does not apply where personal data must be retained for legal reasons or to comply with certain agreements.
Third parties and sharing your data
Our site may contain links to third-party resources. Those resources do not belong to the Company unless expressly stated otherwise, and we are not responsible for their privacy policies or practices.
We do not sell or transfer your personal data to third parties that do not provide services to you. Any parties receiving information from us do so only under contractual obligations, to ensure the operation of our system or to provide services.
- Affiliated third parties, including subsidiaries, affiliates, branches and offices.
- Third parties that provide services on our behalf under written agreements, such as IT, identity verification, due diligence, data analysis, cloud services or marketing support.
- Government bodies and regulatory authorities.
Cookies and similar technologies
When you use the services, a cookie may be stored on your computer or device. Cookies and similar technologies help improve user experience and allow certain Website functions to operate correctly.
Refusing cookies may cause some service features to be unavailable.
- Strictly necessary cookies: required to provide requested services and essential functionality.
- Performance cookies: used to collect information about the most visited pages, interactions with ads, errors and general site use.
Commitments to customer security
We make significant efforts to ensure the secure storage and processing of your data. However, no system is 100% secure and we do not guarantee the absolute security of data transferred or stored outside our systems.
You are also responsible for using our services appropriately, protecting your access credentials and securing the systems and devices you use to access your account. We recommend changing your credentials from time to time.
Adjusting notifications and email preferences
The Company offers you a way to unsubscribe from marketing notifications. The easiest way is to follow the unsubscribe link at the bottom of each email.
You may also contact our customer support team. Please note that administrative or service-related emails do not offer an opt-out option, as they are necessary to provide the services you requested.
Information about this Privacy Policy
The Company reserves the right to modify this Privacy Policy at any time. The updated version will be posted on the Website and changes will be notified where appropriate. If you reject any such changes, you should stop using the services and request that your account be closed.
Contact
Any questions or comments about this Privacy Policy may be sent by email to [email protected].
You may use this email to contact our Data Protection Officer. To help ensure a fast response, please write “ATTN: DPO” in the subject line. You may also contact your local Data Protection Authority or another competent authority.