Your personal data is important to us and this Privacy Policy determines what data we collect, how we use it and how to manage your privacy settings. Please read our Terms and Conditions, which determine the terms that govern the services we offer. If you are unable to provide us with the personal data we request, we will not be able to provide you with the services you have requested or enjoy certain features.

When first person pronouns are used in this Privacy Policy (we, us, our, of us, etc.), we refer to the Company. The capitalized term “Website” refers to www.divinobet.com. When second person pronouns are used in this Privacy Policy (you, your, your) we refer to the person who is using the Website.

CATEGORIES OF PERSONAL DATA WE COLLECT

  •       The Company directly collects and processes the categories of personal data listed below. Please note that the list is not exhaustive and that the Company may request, collect and process other information, including personal data, in accordance with the Privacy Policy and relevant legal enactments.
  •       Data to identify your information, including, but not limited to, first name, last name, tax identification number, date of birth, identification document information (e.g., a passport);
  •      Contact information: address, phone number, email address and so on;
  •      Financial information: account number you hold with our entities, payments received/sent, transactions in financial instruments and other similar information;
  •    Information about your education, profession and family: information about your educational level, educational institution, marital status, place of work and related information, membership and so on.
  •  Information related to the use of services and their relation to your preferences, habits and so on; such as information about the services used, personal settings, surveys, contests, campaigns in which you have participated.
  •  The Company also collects data that identifies you and records all of your activity on our Website, including all bets placed and winnings received, all payments and withdrawals made from your account, your preferred bet types or games, and communications you have with the customer support team by phone, email or live chat. The data we collect includes:
  1. unique identification numbers (IP address and device ID);
  2. as applicable to your device type, browser type and version, browser plug-in type and version, application version, device model, manufacturer (brand), operating system, operating system version, operating system library version, last time on screen, Wi-Fi status, radio frequencies (EDGE, HSDPA, LTE, WCDMA, none), device display (width, height, DPI), NFC, telecom operator, Bluetooth enabled, Bluetooth version;
  3. time zone, city, region, country and language;
  4. operating system and platform;
  •       Information about your visit to and through and from our website (including date and time), products you viewed or searched for; page response times, download errors, time spent on certain pages, page interaction information (clicks, mouse-overs, etc.), and methods used to navigate away from this page.
  • All personal data you provide to us will be used to create and administer your account, as well as for security and marketing purposes.
  • We are also required to process certain health data related to gambling addiction. Such data is retained indefinitely and cannot be deleted, as it will be used to satisfy legal requirements regarding responsible gambling.

REASONS AND PURPOSES OF PERSONAL DATA PROCESSING

 

  • We process your personal data if any of the following conditions apply:
  1. the processing of personal data is necessary to enter into and perform a contract;
  2. to comply with our legal obligations;
  3. to secure our interests or those of third parties;
  4. we receive your consent.
  • We process personal data for the following reasons:
  1. to provide services;
  2. to send administrative information, including policy updates and changes to terms and conditions;
  3. to send marketing information about our services, products, educational materials, upcoming events and other related information that may be useful to you in connection with the services received and for educational purposes, unless you have declined to receive such information.
  4. to assess and mitigate risks related to money laundering and terrorist financing, as well as risks related to transactions;
  5. to comply with legal obligations and/or requests from governmental authorities;
  6. in connection with legal claims related to our interests;
  7. to provide additional services.

DATA RETENTION PERIOD

  •       The personal data retention period depends on the reason specified by the Company. In determining retention periods, we take into account agreements with you and contractual obligations, our interests and legal obligations (such as anti-money laundering, anti-terrorist financing and other commitments).

DELETING INFORMATION

  •       We only allow deletion of your personal data in the processing services where available, and if the functionality of the services includes the option to delete your personal data, and if you only wish to delete certain personal data that cannot be retrieved by you (for example, by clicking on the “restore” option), then we will delete such personal data from the systems, unless the Law requires the storage of such data. In this case, the right does not apply if the personal data is being processed for legal reasons, for example, based on legal obligations necessary to fulfill certain agreements).

THIRD PARTIES AND SHARING YOUR DATA

  •       Our site contains links to third-party resources (such as sites to prevent gambling addiction). These third party resources are not owned by the Company unless otherwise noted, so we are not responsible for the privacy policies or practices of such resources. You should be sure to read and agree to the privacy policies of all resources you visit.
  • We do not sell or give your personal information to third parties who do not provide any services to you. All parties who receive information from us do so only for contractual obligations to us and/or to ensure the operation of our system or to provide services.
  • The Company reserves the right to transfer your personal data to third parties due to specific reasons, such as, for example:
  1. third parties affiliated with us, including all of their subsidiaries, affiliates, branches and offices; regardless of their geographic location;
  2. third parties affiliated with us who perform services on our behalf under a written agreement, which guarantees security and limitations regarding the processing of personal data. This may include companies that provide IT services, identity verification, due diligence services, data analysis, marketing support providers, cloud service providers and others;
  3. government and regulatory agencies/authorities.

COOKIES AND SIMILAR TECHNOLOGIES

  •       When you use the Services, a cookie will be stored on your computer. Generally, cookies and similar technologies work by assigning your browser or mobile device a unique number that has no meaning outside of our site. Not accepting cookies may result in certain features of the Services not being available to you. We use the following types of cookies in multiple ways to enhance your experience on our Site:
  1. Strictly Necessary Cookies:
  • Without these cookies, the online services you have requested so much, such as shopping carts or producing your invoice at checkout, would not be possible.
  • Consent is not required for strictly necessary cookies, as they are necessary to provide you with the services you have requested.

     2. Performance Cookies:

  • Information obtained through our performance cookies is only used by us or for our benefit.
  • Our performance cookies collect information about the pages you visit most often on this Website, whether you open or read communications we send, which advertisements you interact with, which advertisements you see on this Website or other sites on which such advertisements appear, and whether you receive any error messages.

 

COMMITMENTS TO CUSTOMER SECURITY

 

  •       We go to great lengths to ensure the secure storage and processing of your data. However, no system is 100% secure and we do not guarantee the security of any data you choose to store or transfer outside of our systems. You acknowledge and agree that the security measures implemented and maintained by us are intended to protect your personal data and to provide a level of security appropriate to the risk presented by your personal data.

  •       You agree that you are responsible for your use of our services, especially with regard to the appropriate use of our services in order to ensure a level of security commensurate with the risk posed by having your personal data and to secure the authorization credentials, systems and devices you use to access your account. Please change your authorization credentials from time to time.

ADJUSTING EMAIL NOTIFICATIONS AND PREFERENCES

 

  •       The Company offers you a way to remove our marketing notifications. The easiest way to do this is to follow the unsubscribe link at the bottom of each email. You can also contact our customer service team.

  •       Please note that any administrative or service-related emails (for example, to confirm deposits or to notify you of an update to our Privacy Policy or Terms of Service) do not offer an opt-out option, as they are necessary to provide you with the services you have requested.

PRIVACY POLICY INFORMATION

  •       The Company reserves the right to modify its Privacy Policy at any time, so it is your obligation to review it from time to time. If we make any changes to the Privacy Policy, the updated version will be posted on the Website shortly and we will notify you where we make any changes. If you reject any of these changes, you should stop using the services and request that your account be closed.

CONTACTS       

  •       Any questions or comments about the Privacy Policy may be sent by mail to the address below or via e-mail to [email protected]. You can use this email to contact our Data Protection Officer. To ensure a prompt response, please write “ATTN: DPO” as the subject of the email. You may also contact your local Data Protection Authority or other competent authority.